Smart product setup

Not at this time. We do have replacement shades if a shade is broken or damaged.

The cord is 1.5 metres long.

Yes.

Unplugged and using only the battery, the Scentsy Fragrance Cartridge Diffuser runs approximately 2,000 hours on standby, approximately 30 hours on low without light, and approximately 6 hours on low with light.

When the battery is low, the indicator light turns red and flashes before the battery dies. When the Cartridge Diffuser is charging, the indicator light will slowly pulse.

It depends on the setting you choose: Low: Great for rooms around 37-56 square metres. Medium: Ideal for 46-70 square metres. High: Best for larger spaces, 74-93 square metres.

Yes. There is only a faint sound when the fragrance mists.

Remove the shade and pull the Fragrance Cartridge straight out without twisting it.

No. However, Fragrance Cartridges are eligible for Bundle & Save (buy 2 Fragrance Cartridges and save 10%), or add Fragrance Cartridges to a Scentsy Club subscription and save 25%. Individual Fragrance Cartridges are eligible for host rewards.

No. The Scentsy Fragrance Cartridge Diffuser is only compatible with our uniquely designed Fragrance Cartridges (a nebuliser-and-oil combination). Each nebuliser is developed specifically for the oil it comes with. Using non-Scentsy oils or attempting to reuse a nebuliser with a different oil will result in a negative experience, will cause damage (including oil spitting, leaking and settling on surrounding surfaces), and will void the product warranty.

No. The Cartridge Diffuser is compatible only with Fragrance Cartridges. Using any other oils — including Scentsy Oils — will void the warranty.

No.

Yes. Product descriptions include compatibility information.

Yes. It pairs with Google Home and Alexa.

No.

Yes. Any Scentsy Fragrance Cartridge Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy's discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects but will require a processing fee.

Access product terminology information in the Training section of your Workstation.

Fragrance Cartridges are available on your Workstation and PWS and through Scentsy Club subscriptions. To encourage repeat purchases through a Scentsy Club subscription, Fragrance Cartridges are available at a discounted price in Scentsy Club compared to the full retail price on your PWS and Workstation. Fragrance Cartridges can even be added to a Club subscription as a qualifying half-price product. No other Club discounts will apply.

No.

The two fragrance products are physically very different. Fragrance Cartridges will have distinct labeling, and the product page images on your PWS and scentsy.com will show the nebuliser.

No, not at this time. Natural and essential oils have different compositions that require a different Fragrance Cartridge system, and we're still perfecting that technology.

Our premium oils are exclusive Scentsy formulations, created with carefully selected, high-quality ingredients to deliver exceptional fragrance performance.

A Fragrance Cartridge for a Scentsy Fragrance Cartridge Diffuser – Solo can last up to a month or more, depending on use. Actual duration depends on: Individual fragrance. Duration of sessions. Frequency of use. Setting (low, medium or high).

Yes, some oils diffuse more quickly.

Nebulisers use larger particles to diffuse fragrance, often resulting in stronger scent throw than other fragrance products. The gravity-fed diffusion paired with ultrasonic technology create a dynamic fragrance experience.

The Scentsy Fragrance Cartridge Diffuser performs safely when used as directed. As with all fragrance products, keep the Cartridge Diffuser out of reach of pets. If you have specific concerns about your pet's health or sensitivities, we recommend consulting your veterinarian.

With our 30-day satisfaction guarantee, if you are dissatisfied with your product, you may return it in resalable condition to your Fragrance Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.

Not at this time.

Wipe the exterior of the Cartridge Diffuser ceramic shade with a damp cloth.

Cartridges should not require regular cleaning. If a clog develops, use a cotton swab with rubbing alcohol and gently wipe the front disc to remove any oil buildup.